Client Support – If you are having trouble with a recently purchased subscription to one of our Exclusive Membership Websites, please tell us whats going on! If you are having issues with video playback, please be aware that we only use .mp4, authored in the h264 codec. This codec is the future of the web and is fully endorsed by the W3C World Wide Web Consortum. That being the case, please be aware that Chrome, Safari and Explorer are .mp4 friendly, Older versions of Firefox, are not.
Also please be aware that the frame what all of our websites reside, is encoded with the latest HTML5, CSS3 framework. If you use older browser versions than August 2013, some of or all of the elements of the page might not render correctly. At this time, however, there are no known issues of our framework that is affecting any particular browser at this time.
If this information does not fix your issue, please email us and we will get back to you, same day!
Trouble with a Subscription – If you have already contacted us and are still having issues, please tell us what the 411 is with your issue and we will email you within 1-9 hours. If this issue is revolving around you not being able to enter my members area or your login/password not working correctly, please contact our Merchant Provider, CCBill at 1.888.736.6474. Or contact them through the website CCBill.com. If that doesn’t work, please contact me directly and I will handle it for you!
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